Customer Service & Debt Recovery Officer at Kaplo Africa

Kaplo Africa is recruiting on behalf of its client, a leading real estate company based in Ikeja, Lagos.

The company is seeking a proactive and results driven Customer Service and Debt Recovery Officer to manage client relationships, ensure effective service delivery, and follow up on outstanding payments. The role requires strong communication skills and a professional approach to debt recovery.

Customer Service Duties

• Serve as the primary point of contact for clients, handling inquiries, complaints, and requests promptly
• Maintain strong client relationships to support satisfaction and retention
• Provide accurate information on products, services, and payment plans
• Resolve client issues efficiently and escalate when necessary
• Maintain detailed records of customer interactions and transactions

Debt Recovery Duties

• Follow up on outstanding payments through calls, emails, and other communication channels
• Negotiate repayment plans with clients while maintaining professionalism
• Monitor debtor accounts and track payment schedules
• Ensure timely collection of payments in line with company policies
• Prepare and submit reports on recovery activities and performance
• Work with internal teams to resolve billing discrepancies

• Bachelor’s Degree or HND in Business Administration, Marketing, or a related field
• 1 to 3 years experience in customer service, collections, or a related role, with real estate experience considered an advantage
• Strong negotiation and persuasion skills
• Excellent verbal and written communication skills
• Ability to handle difficult conversations professionally
• Good organizational and record keeping skills
• Proficiency in Microsoft Office tools

Interested and qualified candidates should send their CV to [email protected] using “Customer Service & Debt Recovery Officer – Ikeja” as the subject of the email.

Documents Required

CV