State Coordinator (POS) at Palmpay Limited – 3 Openings

PalmPay is an Africa-focused fintech company launched in 2019. It operates as a mobile payments platform, providing a range of financial services designed to support digital transactions and financial inclusion across its markets.

PalmPay is looking to hire a State Coordinator (POS) to manage and oversee point-of-sale operations within assigned states. The role focuses on ensuring efficient service delivery, driving agent network growth, maintaining compliance with regulatory standards, and improving overall operational performance. The successful candidate will work closely with internal teams and external stakeholders to enhance POS performance, resolve operational challenges, and support business expansion at the state level.

• Oversee and coordinate all POS operations within the assigned state to ensure efficient service delivery
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state
• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
• Develop and implement strategies to expand agent networks and increase market penetration within the state
• Conduct regular training sessions and performance reviews for POS agents and field teams
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
• Prepare and submit periodic performance, risk, and operational reports to regional or national management
• Ensure proper cash management, settlement accuracy, and reconciliation processes in collaboration with the finance team
• Enforce fraud prevention measures and report suspicious activities promptly
• Represent the company in engagements with local partners, merchants, and government stakeholders when required

Educational Qualification and Skills

• Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field
• Strong communication and interpersonal skills
• Analytical and problem-solving abilities
• Technical and operational competence

Interested and qualified candidates should visit the official application portal by clicking the apply button below.