Commercial Relationship Management Officer (Ekiti) at Wema Bank Plc

Wema Bank Plc is widely regarded as the longest surviving indigenous bank in Nigeria. Over the years, the bank has provided a full range of banking and financial advisory services to individuals and businesses across the country.

A Commercial Relationship Management Officer is part of the sales team responsible for building and maintaining customer relationships, identifying and developing sales opportunities, and attracting prospective commercial customers. The role also involves monitoring competitor activities and strategies in order to remain competitive in the market.

Sales management

• Execute branch commercial sales strategy reflective of local market conditions to ensure sales targets are met
• Maintain product knowledge, cross sell banking products, and stay updated on developments within the local market to maximize sales opportunities
• Build and maintain strong communication and interpersonal relationships with customers
• Drive customer acquisition and grow commercial banking volumes through opening of various account types
• Provide feedback to the sales team and product management on market conditions and product development opportunities for small and medium scale businesses and individuals
• Manage existing commercial relationships while identifying and securing new accounts through sales activities
• Deliver sales presentations to prospective customers and engage in frequent sales activities
• Promote and educate customers about the bank’s products and services to maintain a positive sales environment
• Convert service recovery situations into business opportunities and maintain client loyalty
• Visit clients and potential customers to evaluate their needs or promote products and services
• Coordinate sales efforts with marketing programs

Risk management

• Identify acceptable levels of lending risk in line with the bank’s risk appetite while maximizing profitability
• Comply with the bank’s complaint resolution processes to resolve issues and maintain service standards while mitigating risks or losses
• Adhere to KYC compliance and internal policies to minimize risks and prevent fraud related losses
• Discuss loan terms and conditions with clients and conduct collateral risk analysis to ensure compliance with bank policies
• Ensure all documentation within the assigned portfolio is valid and complete
• Adhere to all bank policies and operational procedures

Financial management

• Extract and analyze financial statements, cash flow forecasts, and other financial reports for accurate assessment
• Conduct prequalification assessment and analyze the financial condition and risk associated with financing requests within the bank’s credit framework and current economic trends
• Analyze financial statements of new customers and review all loan documentation
• Contribute to the growth of deposits, loans, and overdrafts to improve branch profitability
• Draft and assist Branch Managers in completing deposit funding and credit proposal papers
• Negotiate contracts with prospective customers
• Respond to customer questions regarding credit terms, products, pricing, and availability

Customer service

• Maintain customer service standards to support improved service delivery
• Record customer complaints through the customer query register, identify root causes, and resolve issues to prevent recurrence
• Provide suitable banking products and services through appropriate channels to meet customer needs
• Deliver a consistent customer experience through needs analysis and consultation for clients in portfolio management
• Maintain consistent communication with clients while providing portfolio valuations and financial guidance
• Assist clients in identifying investment criteria and addressing concerns during consultation
• Follow established processes and procedures when interacting with customers
• Advise customers on financial services and banking products
• Handle customer complaints and resolve service issues
• Engage customers on banking products and services and onboard new customers

People management

• Collaborate with colleagues in the branch to support effective service delivery
• Contribute to maintaining a positive and proactive workplace culture
• Comply with safety and wellbeing standards within the workplace
• Demonstrate the bank’s values and adhere to corporate HR policies
• Exhibit strong leadership qualities

• Minimum of a First Degree in any discipline. Additional qualifications will be an advantage
• 3 to 10 years of relevant experience
• Professional Certification: CIBN
• Experience in Sales and Marketing
• Digitally savvy
• Strong interpersonal and communication skills
• Commitment to excellent customer service
• Strategic thinking and the ability to analyze and solve problems quickly
• Ability to work collaboratively and lead a team

Benefits

Wema Bank offers benefits designed to support employee wellbeing and work life balance, including:

• Comprehensive healthcare coverage
• Elderly care provision under the HMO plan for one parent
• Paid parental leave for maternity and paternity
• Year end bonus (13th month allowance)
• Company events including team building and networking activities
• Competitive salary packages
• Leave allowance
• Profit sharing opportunities

Interested and qualified candidates should apply through the official application portal via the apply button below.